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Traditional Medicinal - Operations Manager 2.0
Santa Rosa CA

Job Title:                 Operations Manager
Department:            Manufacturing
Reports To:             Director of Manufacturing
Location:                 Sebastopol, CA

The position is based in the center of scenic Sonoma County California.  Sonoma County has everything people love about California. It boasts several charming and historic towns surrounded by beautiful farm country. There is easy access to wine country, redwood forests, parks, and the Pacific Coast.  Yet the area is just 45 minutes from downtown San Francisco one of the great cultural cities in the world.  Sonoma County truly offers the best of both of these worlds.

Sonoma County is a great place to raise a family with excellent schools in each of its larger cities.  Many people who have been attracted to TM are parents with young children.

The Company:
Traditional Medicinals® (TM) has been serving plants, people, and the planet since 1974. As a growing herbal wellness company based in Sonoma County, CA, TM has a corporate office located in Rohnert Park and manufactures over 60 varieties of dietary supplement tea in its solar-powered Sebastopol facility, 65 miles north of San Francisco. TM is proud to be the number one medicinal, organic, and fair trade herbal tea company in North America. In 1974, the company pioneered the herbal medicinal tea category and over the years has grown to become the fourth largest bagged tea company in the US. Its products are distributed nationally across 70,000 retail outlets in North America in all channels from health and natural foods stores (Whole Foods), to every major grocery chain, to mass market retailers (Target & Walmart), and drug stores (CVS, Walgreens, Rite Aid).
TM is an independent, mission-driven company with a planning horizon extending beyond the next generation. The concept of a triple bottom line focusing on people, planet and profits is part of the Company’s mission and the basis for its success. 

Job Summary: 
The Operations Manager’s role is to ensure the safe, efficient and cost-effective execution of the production plan in the Sebastopol production facility. The Operations Manager is directly responsible for all production and warehouse employees in the Sebastopol facility. They will insure development of a high performing leadership team capable of improving operations every day.

Supervisor Responsibilities:
Manage at least 3 Production Supervisors.

Essential Duties and Responsibilities:
  • Provide a servant leadership presence on manufacturing floor.
  • Lead and manage a team through change to achieve organizational objectives.
  • Manage the production supervisors on the Sebastopol site, including Blending IMA production, Warehousing and Special Services areas.
  • Execute, monitor and adjust the weekly production schedule for all production and warehousing areas.
  • Insure that warehousing space is used efficiently and in a manner that supports safe and productive activities
  • Insure warehouse inventories are accurate and supported by effective transactional processes.
  • Work with Planning/Scheduling, Quality Control and Purchasing Departments to ensure weekly schedules are accomplished.  Ensure that the labor required to meet the production plan is available.
  • Chair Daily Gemba meetings.   
  • Drive daily Huddles, ensure they are scheduled, executed and properly functioning.
  • Insure annual business plans for the facility are developed, communicated and cascaded into articulate goals for the site leadership team.  Provide a cadence of review of those outcomes.
  • Review, evaluate, and monitor cross training programs and identify personnel and processes improvements on an on-going basis. 
  • Provides employee coaching and development. Resolves employee issues through problem solution.
  • Be an active member of the Safety committee. Support safety goals of company through communication and ensuring adherence.  
  • Insure a daily and weekly cadence of review necessary to share key objectives and their accomplishment with all levels at the site.   Includes hourly and salaried team members.
  • Perform other duties as required or assigned which are reasonably within the scope of the activities listed above. 
  • Support Quality Assurance with audits and any other regulatory activities including, but not limited to GMP / NSF / SQF / Food Defense, etc…). 

Minimum Requirements:
  • 5 years of experience in food or Dietary supplement manufacturing.
  • 3 years of food manufacturing leadership in a Food or Dietary supplement plant.
  • Experience implementing new processes and implementing change management techniques.
  • Knowledge of Lean and Six Sigma principles as well as continuous improvement methodologies.
  • Excellent communication skills, both written and oral.
  • Computer literate (Word, Excel, Outlook, PowerPoint)
  • Working knowledge of  ERP systems
  • Flexibility and adaptability.
  • Bilingual (Spanish) a plus.

  • Bachelor’s degree or equivalent experience in the food / supplement / pharmaceutical industry.
  • Ability to analyze business problems from both a qualitative and quantitative perspective.
  • Ability to think innovatively 
  • Strong written and verbal communication skills 
  • Passionate believer of visual metrics and focused KPI’s 
  • Extremely well-organized and accurate with details
  • Highly creative and out of the box thinking
  • Strong interpersonal skills and ability to motivate people
  • Proven project management skills to ensure on-time, high-quality deliverables
  • Strong leadership  skills with proven ability to facilitate cross-functional teams
  • Able to work under deadlines and handle multiple and detail-oriented tasks
  • Ability to meet minimum physical requirements to work in a production or warehouse environment.

Leadership Competencies/Behaviors required:

Travel Requirements (if any)

Physical/Mental Requirements:

Traditional Medicinals, Inc. and its subsidiaries are proud equal opportunity employers.  We wholeheartedly embrace authenticity, diversity, and people’s differences. We acknowledge, celebrate, and support individuality to the great advantage our consumers, our stakeholders, our products, and the planet.  We are committed to building an inclusive workplace for all our people.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.


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