|Karcher - EDI Business Analyst|
Reporting to the Executive Vice President of Retail, the EDI Business Analyst-Project Coordinator is the business process owner for Kärcher North America’s end to end process related to customers and suppliers that are transacting with Kärcher via EDI. This position manages the process of onboarding customers and suppliers for all business units including the coordination of all activities to be carried out by the cross-functional team, monitors Retailer compliance and coordinates remediation when required, and is first level support for any issues identified related to a customer or supplier that is transacting with Kärcher North America via EDI.
The EDI Analyst-Project Coordinator is accountable for the accurate and timely onboarding of new customers and suppliers, including the management of data collection, EDI determination, and User Acceptance Testing (UAT). The EDI Coordinator must lead the onboarding process in a collaborative manner, working closely with customers, suppliers and all relevant internal stakeholders such as Sales, Supply Chain, Customer Care, Master Data Management, Finance and IT.
The EDI Analyst-Project Coordinator is also accountable for measuring and reporting EDI performance, and for developing actions plans to continuously improve process performance that meet or beat industry benchmarks. This role is also responsible for monitoring EDI related emails, support tickets, requests and hypercare, vetting requests, identifying, tracking, assigning and working towards the timely resolution of EDI full business processes.
This position works in close partnership with the business on trading partner relationships and requirements gathering for new onboards and account maintenance with vendor portals, as well as with the EDI IT team on maps, errors, support, warehouse team for label requirements and testing, and accounting on invoice data.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include, but are not limited to, the following list:
Knowledge, Skills and Abilities
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